Cancellation policy
A booking is confirmed once the required deposit has been received and written confirmation has been issued.
A deposit of 30% of the total tour price is required to secure your booking.
The remaining 70% balance is due no later than 12 weeks before departure.
Bookings made within 12 weeks of departure may require full payment at the time of booking.
All prices are quoted in Euros (€) unless otherwise stated.
Prices are based on the itinerary and services specified at the time of booking.
Cancellation by the traveller
All cancellations must be submitted in writing and will take effect on the date written notice is received.
The following cancellation charges apply:
More than 16 weeks before departure: 30% deposit retained
12–16 weeks before departure: 50% of the total package price
8–12 weeks before departure: 75% of the total package price
Less than 8 weeks before departure: 100% of the total package price
No-show or early departure: 100% of the total package price
Cancellation charges may be adjusted where necessary to reflect actual non-refundable costs charged by hotels, sleeper train operators, transport providers, guides or other suppliers.
Cancellation due to death or hospitalisation
Changes and amendments
Requests to change travel dates, passenger names or other booking details are subject to availability.
Any amendment fees or additional charges imposed by hotels, train operators, transport providers or other suppliers will be payable by the traveller.
No amendment is confirmed until confirmed in writing by the tour operator.
Tour price and inclusions
The package includes only the services specifically listed under the package's included services.
The itinerary includes:
6 days and 5 nights
4 nights of 4–5-star hotel accommodation
1 overnight sleeper train journey in a shared private two-berth cabin
5 breakfasts
1 dinner on the sleeper train
Airport arrival and departure transfers
Professional Egyptologist tour guide
Private air-conditioned transportation
Sightseeing and experiences specifically listed in the itinerary
Exclusions
Unless specifically stated otherwise, the package price does not include:
International or domestic flights
Egyptian visa costs
Travel and medical insurance
Entrance fees unless specifically stated as included
Tipping kitty and gratuities
Tips for guides, drivers and other service providers
Lunches
Drinks
Optional excursions and activities
Personal expenses
Laundry, telephone and similar personal costs
Additional meals not specifically listed as included
Costs arising from delays or circumstances beyond the tour operator's reasonable control
Accommodation
Accommodation is based on shared twin or double rooms.
A single supplement applies to travellers requesting single accommodation and is subject to availability.
The tour includes one overnight journey on a sleeper train in a shared private two-berth cabin.
Hotels or other accommodation may be substituted with properties of a similar standard where operationally necessary.
Meals
The package includes 5 breakfasts and 1 dinner.
The dinner is served as part of the overnight sleeper train experience. Breakfast is also included as part of the overall itinerary.
Meals not specifically listed as included are for the traveller's own account.
Special dietary requirements must be communicated at the time of booking. While every reasonable effort will be made to accommodate such requests, they cannot be guaranteed.
Itinerary and service changes
Every effort will be made to operate the itinerary as advertised. However, changes to routes, accommodation, transport, sightseeing, timings or activities may be necessary due to weather, traffic, operational requirements, site closures, safety concerns, government regulations or circumstances beyond the operator's reasonable control.
Where a material change is necessary, travellers will be informed as soon as reasonably possible. Where available and appropriate, a comparable alternative may be offered. SATSA guidance requires clear communication with clients regarding alterations and cancellations of travel arrangements.
Passports, visas and travel documents
Travellers are responsible for ensuring that they have a valid passport, any required Egyptian visa and all documentation necessary for travel and entry into Egypt.
Travellers are responsible for checking current passport, visa, health and entry requirements before departure.
The tour operator cannot accept responsibility for any traveller denied boarding, entry or onward travel because of incomplete, expired or incorrect documentation.
Travel insurance
Comprehensive travel insurance is strongly recommended and should cover, where possible:
Medical emergencies
Emergency evacuation
Trip cancellation
Trip interruption
Delays
Lost or damaged luggage
Personal belongings
Health and fitness
Travellers are responsible for ensuring that they are medically and physically able to participate in the tour.
The itinerary may involve walking, uneven surfaces, stairs, archaeological sites, long sightseeing days and travel between destinations.
Travellers should notify the tour operator before booking of any mobility requirements or other circumstances that may materially affect participation.
Traveller conduct
Travellers must comply with reasonable instructions given by the tour guide, driver and tour operator, particularly regarding safety, scheduled departure times and conduct at archaeological and cultural sites.
The operator reserves the right to remove a traveller whose behaviour is dangerous, unlawful, seriously disruptive or negatively affects the safety or enjoyment of other travellers.
Any resulting costs will be the responsibility of the traveller.
No-show and unused services
No refund will normally be provided for accommodation, meals, train travel, transfers, sightseeing or other services voluntarily unused by the traveller after the tour has commenced.
Any refund remains subject to applicable legal rights and any amount that may be recoverable from the relevant supplier.
Force majeure
The tour operator will not be responsible for delays, changes or failure to provide services resulting from events beyond its reasonable control, including severe weather, natural disasters, political unrest, civil disturbances, war, terrorism, strikes, epidemics, government restrictions, transport disruptions, site closures or other unforeseen circumstances.
Where possible, the operator will endeavour to provide suitable alternatives. Where a tour must be materially changed or cancelled, applicable legal obligations regarding refunds and alternatives will be observed.
Minimum group size
The tour may be subject to a minimum number of participants.
If the minimum group size is not reached, the operator reserves the right to cancel the departure or offer an alternative arrangement.
Travellers will be informed as early as reasonably possible and the available options will be communicated in writing.
Responsibility and liability
The tour operator works with independent hotels, sleeper train operators, transport providers, guides and other suppliers.
Reasonable care will be taken in selecting suppliers and arranging the services included in the itinerary. However, travel involves inherent risks, and certain events or service disruptions may occur outside the operator's reasonable control.
Nothing in these terms and conditions is intended to exclude or limit any rights that cannot legally be excluded or limited.
Acceptance of terms and conditions
By paying a deposit or making any payment towards the tour, the traveller confirms that they have read, understood and accepted these terms and conditions.